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OnsStay
FINDING YOUR STAY
FINDING YOUR STAY
PAY LATER
Our community is built on trust, respect, and Arabian hospitality. These standards ensure a positive experience for everyone.
Treat every member of our community with dignity and consideration, regardless of background.
Prioritize the safety and security of all guests, hosts, and properties.
Build trust through honest communication, accurate listings, and reliable service.
Guest Standards
Treat the property as if it were your own home
Follow all house rules set by the host
Report any damage or issues immediately
Leave the property in a clean and tidy condition
Do not exceed the maximum occupancy stated in the listing
Keep noise levels appropriate, especially during quiet hours
Be considerate of neighbors and building residents
Follow building rules and regulations
Do not host parties or events without explicit permission
Respond to host messages in a timely manner
Communicate any changes to your plans promptly
Use the OnsStay messaging system for all communications
Be honest and transparent in all interactions
Do not engage in any illegal activities on the property
Comply with all UAE laws and regulations
Do not use the property for commercial purposes without permission
Host Standards
Provide accurate and up-to-date property descriptions
Use recent, high-quality photos that represent the actual property
Clearly disclose all amenities, restrictions, and house rules
Keep calendar availability current
Ensure the property is clean and well-maintained
Provide all amenities listed in the description
Maintain functioning safety equipment (smoke detectors, fire extinguishers)
Address maintenance issues promptly
Respond to booking requests and inquiries within 24 hours
Provide clear check-in instructions before arrival
Be available to address guest concerns during their stay
Honor all confirmed bookings
Maintain valid DTCM holiday home licensing
Comply with all local regulations and building rules
Ensure appropriate insurance coverage
Report accurate income for tax purposes
Communication Standards
Review Guidelines
Reviews help build trust in our community. Both guests and hosts are encouraged to leave honest, constructive reviews after each stay.
Be honest and accurate in your assessment
Focus on your actual experience
Be constructive, not destructive
Avoid personal attacks or discriminatory comments
Do not include content unrelated to the stay
False or misleading statements
Discriminatory or hateful content
Personal information of other users
Spam or promotional content
Content that violates privacy
OnsStay reserves the right to remove reviews that violate these guidelines. Users who repeatedly post inappropriate reviews may face account restrictions.
Policy Violations
Violations of our community standards may result in consequences including:
Warning: First-time minor violations may receive a warning
Review Removal: Inappropriate reviews will be removed
Booking Cancellation: Serious violations may result in booking cancellation
Account Suspension: Repeated or severe violations may lead to temporary suspension
Account Termination: Serious or repeated violations may result in permanent removal from the platform
We investigate all reported violations thoroughly. If you believe you’ve been unfairly penalized, you may appeal through our Resolution Center.
If you witness or experience a violation of our community standards, please report it immediately.
