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Become a Host

Host Protection Program

Peace of mind for every booking. Our comprehensive protection program covers up to AED 35,000 in property damage.

AED 35,000

Maximum Coverage Per Booking

What's Covered

Covered

Physical damage to property and furnishings
Damage to appliances and electronics
Broken or damaged fixtures
Stains and damage to carpets/upholstery
Missing items (with documentation)
Deep cleaning beyond normal wear

Not Covered

Normal wear and tear
Pre-existing damage
Cash, jewelry, or valuables
Damage from natural disasters
Intentional damage by host
Damage exceeding AED 35,000

How to File a Claim

1

Document

Take photos and videos of all damage within 24 hours of guest checkout

2

Report

Submit a claim through the Resolution Center within 14 days

3

Review

Our team reviews your claim and contacts the guest for their response

4

Resolution

Receive compensation within 5-10 business days of claim approval

Claim Requirements

To ensure your claim is processed efficiently, please provide:

Photo/Video Evidence: Clear documentation of all damage, taken within 24 hours of checkout
Pre-Stay Documentation: Photos showing the condition before the guest’s arrival (recommended to take before every booking)
Cost Estimates: Quotes or receipts for repair/replacement costs
Inventory List: Documentation of missing items with original purchase receipts if available
Communication Records: Any relevant messages with the guest about the damage

Important Deadlines

Document damage: Within 24 hours of guest checkout
Submit claim: Within 14 days of checkout
Provide additional documentation: Within 7 days of request

Additional Host Benefits

24/7 Host Support

Dedicated support line for hosts with priority response for urgent issues.

Guest Screening

All guests undergo identity verification before booking confirmation.

Secure Payments

Guaranteed payouts within 24 hours of guest check-in.

Need to File a Claim?

Our host support team is ready to assist you with damage claims and any hosting concerns.

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