FINDING YOUR STAY
PAY LATER
Your privacy is important to us. This policy explains how OnsStay collects, uses, and protects your personal information.
These Terms of Service (“Terms”) constitute a legally binding agreement between you and OnsStay Vacation Homes LLC (“OnsStay,” “we,” “us,” or “our”) governing your access to and use of the OnsStay platform, including our website, mobile applications, and related services (collectively, the “Platform”).
By creating an account, making a booking, listing a property, or otherwise using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations.
If you do not agree to these Terms, you must not access or use the Platform.
For the purposes of these Terms:
To use OnsStay, you must:
For Hosts, additional requirements include holding valid DTCM licensing for short-term rentals and compliance with all applicable UAE regulations.
To access certain features, you must create an account by providing accurate, current, and complete information. You agree to update your information as necessary to maintain its accuracy.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use or security breach.
We may require identity verification for certain activities, including hosting properties or making high-value bookings. You agree to provide requested documentation and consent to verification processes.
When you book a property, you agree to pay the total booking amount, including the nightly rate, cleaning fees, service fees, and applicable taxes. A booking is confirmed only when you receive a confirmation from OnsStay.
As a Guest, you agree to:
You are responsible for any damage caused to the property during your stay. OnsStay may charge your payment method for damages as assessed by the Host, subject to our dispute resolution process.
As a Host, you represent and warrant that:
Hosts agree to:
OnsStay charges a Host service fee based on your selected cancellation policy tier:
Tier 1 (Flexible)
2%
Tier 2 (Moderate)
2.5%
Tier 3 (Firm)
4%
Tier 4 (Strict)
3 years after last interaction
All payments are processed through our secure payment partners. We accept major credit cards, debit cards, and select digital payment methods. Guests pay the full booking amount at the time of booking.
OnsStay charges a Guest service fee of 9-14% of the booking subtotal, depending on the booking value and property. This fee helps cover platform operations, customer support, and payment processing.
All prices are displayed in AED (UAE Dirhams). International transactions may incur a 2% currency conversion fee. Exchange rates are determined at the time of transaction.
Hosts receive payouts within 24 hours after guest check-in, minus applicable service fees. Payouts are made via bank transfer to the account specified in your Host profile.
Cancellation terms depend on the Host’s selected cancellation policy. Please refer to our Cancellation Policy for detailed information on each tier and refund eligibility.
OnsStay reserves the right to cancel bookings in cases of:
You agree not to:
Violation of these conduct standards may result in account suspension or termination, and we may pursue legal remedies where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by:
We encourage you to review this policy periodically. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
You retain ownership of Content you submit to the Platform. By posting Content, you grant OnsStay a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such Content for Platform operations and marketing.
The OnsStay name, logo, and all Platform content are protected by intellectual property laws. You may not use our trademarks or content without prior written permission.
Reviews must be honest, accurate, and based on actual experiences. We reserve the right to remove reviews that violate our policies or contain prohibited content.
OnsStay is a platform that facilitates connections between Hosts and Guests. We are not a party to the rental agreement between Hosts and Guests and are not responsible for the actions or omissions of users.
THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONSSTAY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONSSTAY’S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO ONSSTAY IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) AED 1,000.
Disputes between Hosts and Guests should first be resolved directly. If unsuccessful, either party may request OnsStay’s mediation through our Resolution Center.
Any disputes with OnsStay shall be resolved through binding arbitration in Dubai, UAE, in accordance with the rules of the Dubai International Arbitration Centre (DIAC). The language of arbitration shall be English.
These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles.
You may terminate your account at any time by contacting support. Termination does not affect existing bookings or outstanding obligations.
We may suspend or terminate your account for violations of these Terms, fraudulent activity, or other conduct that harms the Platform or community. We will provide notice where practicable.
Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination will remain in effect.
We may modify these Terms at any time. Material changes will be communicated via email or Platform notification. Continued use after changes constitutes acceptance.
If any provision is found unenforceable, the remaining provisions continue in full force and effect.
These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and OnsStay.
