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User Guide
Everything you need to know about using OnsStay, whether you’re booking your dream vacation or hosting guests in your property.
How to Book on OnsStay
Follow these simple steps to find and book your perfect holiday home in Dubai.
Search & Discover
Browse our curated collection of verified holiday homes in Dubai and the UAE.
- Use filters to narrow by location, price, amenities, and guest capacity
- View high-quality photos and detailed property descriptions
- Read reviews from previous guests
- Check availability on the calendar
Book Your Stay
Select your dates and complete your reservation in minutes.
- Choose your check-in and check-out dates
- Review the total price including fees and taxes
- Read and accept the property's house rules
- Note the cancellation policy before booking
Secure Payment
Pay safely through our encrypted payment system.
- Multiple payment options: credit card, debit card, bank transfer
- Secure SSL encryption protects your data
- Receive instant booking confirmation via email
- Payment held securely until after check-in
Check In
Arrive at your holiday home and start your stay.
- Receive check-in instructions from your host
- Contact host if you have any questions
- Report any issues within 24 hours
- Enjoy your stay!
Review & Rate
Share your experience to help future guests.
- Leave an honest review after checkout
- Rate cleanliness, accuracy, communication, and value
- Your feedback helps maintain quality standards
- Reviews are visible to the community
How to Host on OnsStay
Start earning from your property with our simple hosting process.
List Your Property
Create a compelling listing that showcases your property.
- Ensure your property has valid DTCM holiday home license
- Upload high-quality photos (minimum 10 recommended)
- Write detailed, accurate descriptions
- Set competitive pricing based on market research
Set Your Preferences
Configure your listing settings and availability.
- Choose your cancellation policy tier (Flexible to Strict)
- Set house rules and guest requirements
- Configure your calendar and availability
- Set minimum/maximum stay requirements
Respond to Inquiries
Communicate promptly with potential guests.
- Communicate promptly with potential guests.
- Answer guest questions clearly and helpfully
- Maintain a high response rate for better visibility
- Use the messaging system for all communications
Welcome Guests
Provide a smooth check-in experience.
- Send check-in instructions before arrival
- Ensure the property is clean and ready
- Be available for questions during the stay
- Provide local recommendations and tips
Get Protected & Paid
Enjoy host protection and timely payouts.
- AED 35,000 damage protection coverage
- Receive payout within 24 hours of guest check-in
- Access to 24/7 host support
- Dispute resolution assistance when needed
Frequently Asked Questions
How do I contact my host?
Use the in-app messaging system to communicate with your host. All messages are logged for your protection. Avoid sharing personal contact details until after booking confirmation.
What if I need to cancel?
Cancellation policies vary by property. Check the listing's cancellation policy before booking. See our Cancellation Policy for details.
Is my payment secure?
Yes, all payments are processed through secure, encrypted channels. Your payment is held safely until after check-in, protecting both guests and hosts.
What if there's a problem?
Contact our support team immediately. We're available 9 AM - 12 AM UAE time, with 24/7 emergency support. Report issues within 24 hours of discovery.
How do I become a host?
Create an account, verify your identity, and list your DTCM-licensed property. Our team will review your listing before it goes live. See our Host Protection page.
When do hosts get paid?
Hosts receive payment within 24 hours of guest check-in. Payouts are made via bank transfer to the account specified in your host profile.
Still Have Questions?
Our support team is here to help you with any questions about using OnsStay.