🔑
📅
🏨
OnsStay
FINDING YOUR STAY
FINDING YOUR STAY
PAY LATER
We’re here to help. Reach out to our team for assistance with bookings, policies, or any questions.
For general inquiries and non-urgent matters
Response within 24 hours
< 1 hour
Safety emergencies, lockouts, payment failures
< 4 hours
Booking issues, property problems during stay
< 24 hours
General inquiries, policy questions, feedback
< 48 hours
Feature requests, suggestions, non-urgent matters
Dedicated support for property owners and managers
For listing issues, payouts, and host-specific inquiries
24/7 support for urgent safety and security matters
Available 24/7 for emergencies
For legal inquiries and data privacy requests
Response within 5 business days
For business inquiries and partnership opportunities
For corporate bookings, API access, and collaborations
OnsStay FZCO - Port Saeed Dubai, United Arab Emirates
Monday - Saturday: 9:00 AM - 5:00 PM
Sunday: Closed (UAE Time, GMT+4)
Our office is primarily for administrative purposes. For the fastest resolution of your inquiry, we recommend contacting us via email or phone.
If you need to visit in person, please schedule an appointment by emailing support@manus.onsstay.com.
Check our User Guide for frequently asked questions and step-by-step instructions.
